A virtual phone system is an excellent option for soccer league overseers and officials to keep in contact with players, parents and caregivers. With the information hotline feature, callers can keep track of cancellations 24 hours a day and there is no need for an actual official to stay by the phone and provide the same information over and over.
What is an Information Hotline?
An information hotline is a telephone number that people can call to find out information via an automated system. This feature can be used in conjunction with an auto attendant for even more options. The soccer league operator can pre-record the message of his or her choosing and upload it to the system. When the player, parent or caregiver calls, they will be provided with the up-to-date information they need. This information may include cancellations, games that have been postponed, upcoming schedules and more. A virtual phone system will typically include these features as part of an affordable monthly plan.
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Using an Auto Attendant
An auto attendant is a fantastic feature to use in combination with the information hotline. With it, rather than simply hearing a recorded message, callers can choose which information they would like to hear. When the caller connects, they will first be pleasantly greeted and thanked for calling. Next, they will be provided with a list of options from which to choose. These options may include soccer game cancellations by league, age group or even date. Finally, the caller may even have an option to contact an official or coach directly if they have any further questions. When the caller chooses this option, the call is forwarded anonymously in order to maintain privacy.
Benefits to Callers
An information hotline as part of a virtual phone system can be incredibly beneficial to callers in many ways. Callers who simply want to know whether or not a particular soccer game will still be held are not forced to wait on hold or until the coach or official is able to come to the phone. They know they can obtain the information they need within just a few seconds and they are never left second-guessing. If the information the caller needs is not listed within the options, they can simply press another button to speak with someone who can provide it. There is no waiting, hassle or trouble.
Benefits to Coaches and Officials
A virtual phone system can also be very beneficial to the officials and coaches who use them. The primary benefit of using an information hotline and auto attendant combination is the ability to provide information to parents, players and caregivers without having to answer the phone a dozen or more times per day. The system itself comes with an easy-to-navigate desktop interface that makes uploading recordings an easy process. When a caller is forwarded through to a mobile phone or secondary landline, the number is kept private.
Soccer coaches and officials who want to provide their players, parents, caregivers and fans with up-to-date information should consider using an auto attendant and information hotline as part of a virtual phone system.
Source: http://www.zamuco.com/communications/use-a-virtual-phone-system-to-post-soccer-league-cancellations/
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